PhD holder. Head of Department of Syariah and Management University Malaya, Malaysia.

(See my biography page for more information).


Publications:
Service Quality in Malaysian Public Organizations

From the SERVQUAL instrument distributed to 3,000 external customers of 300 public organizations in Malaysia, it is found out that there are three dimensions of service quality.

Article: Print

$US10.00

Article: Electronic

$US5.00